OUR 100% SATISFACTION GUARANTEE

At Chicago Ink & Toner strives to offer the best in value added customer service.  All repairs except Apple glass only repairs, come with an industry leading guarantee of 6 months on parts and labor. We require a minimum of 24 hours for all warranty repairs to fully diagnosis your device. If you are dissatisfied with the work that Chicago Ink & Toner repaired please contact us and we’ve promise to fix it or provide you a full refund.  We understand that in today’s world, your phone, computer, or laptop can be your lifeline and have such a big impact in your day-to-day life.  Because of this, it is of utmost importance to us to provide expedited and professional services to our customers.  All data in your device are not stored and kept confidential.

 

WARRANTY

Chicago Ink & Toner warrants all repairs and parts free of defects in materials and workmanship for a period of 6 months from the date of purchase.

If the unit should malfunction, it must be returned to Chicago Ink & Toner store or service center for evaluation, and all costs of shipping shall be borne solely by the purchaser. Chicago Ink & Toner’s Customer Service Department will diagnose the repair immediately upon receipt. Upon examination by Chicago Ink & Toner, if the unit is found to be defective it will be repaired or replaced at no charge. Chicago Ink & Toner’s WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, improper repair by someone other than Chicago Ink & Toner, use of any other product other than Chicago Ink & Toner products, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with (broken seal) or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside of Chicago Ink & Toner’s control.

Software WARRANTY applies to factory restore’s, backups, jailbreaks, unlocks, and applies to computers, laptops, cellular phones, etc. WARRANTY is VOID if customer performs any software modifications not limited to restore, updating software on the device, downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by Chicago Ink & Toner. Chicago Ink & Toner employees reserve the right to VOID any warranty if any improper software installations or modifications have been made after customer has left the store location. This warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by Chicago Ink & Toner, including but not limited to purchases from internet auction sites.

 

LIMITATION OF LIABILITY

REPAIR OR REPLACEMENT OF THIS PRODUCT, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. CHICAGO INK AND TONER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST REVENUES, LOST PROFITS, RENTAL OF REPLACEMENT EQUIPMENT, DOWNTIME, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY OR TORT. NOTWITHSTANDING THE TERM OF ANY WARRANTY OR ANY WARRANTY IMPLIED BY LAW, OR IN THE EVENT THAT ANY WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL CHICAGO INK AND TONER’S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES/PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.